AOD SaaS Systems Status
GT Connect
Various Clients
This will impact clients based on unique criteria (see description of event)
No impact is expected during this maintenance window.
will be
Maintenance
No impact is expected during this maintenance window.
will be
Maintenance
No impact is expected during this maintenance window.
will be
Maintenance
No impact is expected during this maintenance window.
will be
Maintenance
No impact is expected during this maintenance window.
will be
Maintenance
5:00pm EST The issue causing 502 errors via ACT and Service Module has been addressed. We apologize for the inconvenience.
3:00pm EST We are aware of reported issues when accessing ACT or via Service Module (502 errors). We are diligently working on this issue. We have no reports of this impacting individual clients.
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9:45am EST 6/15/26 A final report has been received from our data center regarding the connectivity issues reported on June 12. The investigation determined that the disruption was caused by a Distributed Denial-of-Service (DDoS) attack targeting this data center’s network infrastructure. On June 12, 2026, the data center experienced a DDoS attack between approximately 4:50 PM and 5:45 PM EDT, and again between approximately 6:15 PM and 6:25 PM EDT. While the data center’s DDoS mitigation systems successfully detected and suppressed the attack, the exceptionally high traffic volume—peaking at approximately 360 Gbps—resulted in saturation of several 100G upstream transit ports. The data center’s Network Operations Center (NOC) identified the event immediately and implemented mitigation measures. Additional countermeasures were subsequently deployed to suppress the attack and reduce the likelihood of a recurrence. Network traffic returned to normal operation by approximately 6:30 PM EDT, also fully restoring access to the Attendance on Demand application and environment hosted within the data center’s network.
7:30pm EST Reports of the outage appear to have been addressed. We are still awaiting official from our datacenter. We will continue to monitor the situation throughout the weekend and provide updates should anything become available.
6:40pm EST We have not yet received an update from our datacenter as to the status or resolution of the reported connectivity issues. All of our current reporting mechanisms are indicating that our systems are all operational. As such there could still occur connectivity issues until a full resolution has been confirmed. We will continue to monitor the situation and update you as information becomes available.
4:45pm EST We are aware of intermittent connectivity issues being reported with Attendance On Demand. The issue appears to be the result of an issue at our datacenter. We are working with our data center to get this addressed as quickly as possible. We will provide updates as it is available.
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We are aware of connectivity issues across numerous plots. This appears to be an issue outside of our own environment. We are actively working on this issue and will provide updates as they are available.
5/20/2026 4:47pm EST This issue has been closed.
5/17/2026 11:30am EST We are aware of instances where in the work performed by our datacenter to address their network degradation event have caused unintended consequences for our clients and partners. We are working diligently to address these as quickly as possible.
5/15/2026 2:30pm EST At present we are no longer experiencing the connectivity issues related to our datacenter network degradation event. We are addressing the fallout of these events as they are reported and will continue to monitor the situation.
11:23pm EST 5/14/2026 The Datacenter believes that they have remediated the degradation of network issues. We will be monitoring this issue until the issue is confirmed closed.
8:12pm EST We continue to experience intermittent connectivity issues and slow performance. We remain in regular contact with our datacenter support teams and monitor the situation as it occurs and will provide information as it becomes available.
4:34pm EST Our Datacenter support team believes that the issue has been addressed. We will continue to monitor the situation and update should additional information become available.
2:01pm EST We are aware of additional connectivity issues related to our Site 1 hosting facility. We are working to address this as quickly as we can.
9:22AM EST We believe that we have addressed the issue with services becoming available shortly. We will be performing additional maintenance throughout the day while we monitor the situation.
0815am EST We continue to work on this issue. There is presently no new information.
07:00am EST We have temporarily addressed the issue to allow ESS/MSS/Mobile access for Plots affected. Connectivity issues remain for Clocks/Web Services/Terminal Services/Portal access.
06:49am EST We continue to work with our ISP on the issue.
05:30am EST We are aware of new issues occurring on Site 1. We are working on this now (Sorry, type on time)
01:35am EST At this time all plots have returned to normal operation. We will continue to monitor the situation. Thank you for your patience in this matter.
11:39pm EST Alternative solution has been applied pending work by ISP to address issue such that Plots are now accessible for ESS/MSS/Mobile. Work is being done to address Terminal Services, Clocks, Web Services and outbound email services which are presently not yet operational.
10:48pm EST Plots within Site 1 are being brought online. Services such as Email, Terminal Server and Clocks are still being worked on.
9:27pm EST Work continues on both the issue and alternative solution. Access remains sporadic.
8:29pm EST The issue remains with sporadic connectivity to our Site 1 datacenter. Our ISP continues to work on the issue. We are presently working on alternative solutions to work around this issue until it can be resolved. We will continue to provide updates as they become available.
7:57pm EST Issues remain. Intermittent access is occurring however the issue has not been resolved.
7:10pm EST Our ISP is working to determine the issue and to resolve it. Although the issue remains we hope to have positive information soon.
6:45pm EST Issues remain with spotted connectivity. The issue has not yet been resolved.
6:05pm EST Issues continue to occur. We apologize for the inconvenience. We are continuing to work to address this issue as quickly as possible.
5:57pm EST Access and connectivity appear to have been restored. We will continue to monitor the situation and will provide updates if needed.
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